Support

Codes arrive within a minute and last 10 minutes. Check your spam or junk folder, and that the email address is the one you joined with. On the sign-in screen you can ask for another code, or choose "Text me a code" if you have added a mobile number.

Points are added by the venue’s till when you show your card as you pay. Open Activity in the app to see every visit. If one is missing or wrong, ask the venue: they can check it against the till and put it right.

Open the Venue page in the app and use the Notifications switch. You can also allow or block them for the app in your phone’s or computer’s settings.

If the venue offers it, you can switch it on from the Venue page. The app then checks, while it is open, whether you are near the venue so they can send you an offer. Your location is never stored.

Open Account in the app. Your email address is how you get back into your membership, so to change it, ask the venue.

Install the app and sign in with the same email address. Your card, points and history are kept by the venue and come straight back.

In the app: Account, then Delete my account and data. Without the app: auth.vesopa.com/delete-account. You can choose automatic deletion after 7, 15 or 30 days, or as soon as possible.