LoyaltySupport
Help with The Vesopa Kitchen and every loyalty app built on Vesopa Loyalty, on iPhone, iPad, Android, Windows and the web.
Contact us
Call +44 7848 494341 or email info@vesopasoftware.com. We aim to reply within two working days.
Questions about your points or membership at a venue are best answered by the venue itself.
Vesopa Software Limited, Baglan, Port Talbot, SA12 7AX, United Kingdom. Company number 17362206.
Email supportI have not received my sign-in code
Codes arrive within a minute and last 10 minutes. Check your spam or junk folder, and that the email address is the one you joined with. On the sign-in screen you can ask for another code, or choose "Text me a code" if you have added a mobile number.
My points are missing from a visit
Points are added by the venue’s till when you show your card as you pay. Open Activity in the app to see every visit. If one is missing or wrong, ask the venue: they can check it against the till and put it right.
How do I turn notifications on or off?
Open Settings in the app (the gear at the top) and use the Notifications switch. You can also allow or block them for the app in your phone’s or computer’s settings.
I did not get a text with my code
Check the country and number, wait a minute, then ask for a new code. If it still does not arrive, send us a message below with the number you used.
How do I change my name, photo or mobile number?
Open Account in the app. Your email address is how you get back into your membership, so to change it, ask the venue.
I have a new phone
Install the app and sign in with the same email address. Your card, points and history are kept by the venue and come straight back.
How do I delete my account and data?
In the app: Account, then Delete my account and data. Without the app: auth.vesopa.com/delete-account. You can choose automatic deletion after 7, 15 or 30 days, or as soon as possible.
Read our privacy policy.